After sales
PLEASE NOTE
Our offices will be closed from 4pm for our Elgin office and 5pm for our Larbert office on Monday 23rd December for the festive period. They will reopen on Monday 6th January.
During this time, we offer a normal ‘Out of hours’ emergency service for the following:
- Full loss of Electricity (affecting your property only)
- Full loss of heating
- Full loss of hot water
- Uncontainable water escape
- Blocked drainage (affecting your property only)
- The security of your home is compromised -: External door locks
In the case of an emergency please call 03307 260 179
If you live in a Springfield home in the North of Scotland please note: the numbers for plumbing and heating emergencies are specific to your development and are provided in your customer handbook.
To report a leak in or loss of utility supply in the first instance please contact the appropriate provider.
For sales offices and show home opening hours please check the specific development booking calendar.
We’ll take care of you well after your move in date. With every Springfield property we offer 24 hour after sales cover* for the first two years after purchasing your home. While we hope that nothing goes wrong, our professional in-house maintenance teams are on hand in case it does.
You will find videos of how your home works here.
*Split between our standard office hours and our out of hours emergency service.
Central Scotland
Reporting a Fault
Please contact our Central Scotland after sales team, Mon - Fri 9:00am - 4:30pm.
Kitchen appliance faults should be reported to the supplier detailed in your client handbook.
North of Scotland
Reporting a Fault
Please contact our North Scotland after sales team, Mon-Thurs 8:00am - 5:00pm, Fri 8:00am - 4:00pm.
Kitchen appliance faults should be reported to the supplier detailed in your customer handbook.
Out of hours emergency
In case of emergency when our offices are closed, please contact the number below.
Items classed as an emergency are:
- Full loss of Electricity (affecting your property only)
- Full loss of heating
- Full loss of hot water
- Uncontainable water escape
- Blocked drainage affecting your property only
- The security of your home being compromised
Utilities Emergency Numbers
To report a leak in or loss of utility supply in the first instance please contact:
Gas: National Gas Emergency Service
Electric: Scottish & Southern Energy
Energy: Scottish Power
Water: Scottish Water
As well as our after sales team, out of hours emergency services, two year warranty and NHBC guarantee, we are also members of the New Homes Quality Code and the Consumer Code for Home Builders. Find out more about the Consumer Codes.
